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How 12pk365 Handles Your Personal Data

This policy explains what data we collect when you create an account or fund it via JazzCash, Easypaisa, or Raast — and what we do with it.

Data You ControlWallet-Level PrivacySSL-Protected SessionsClear Retention RulesDirect Support Access
12pk365 How 12pk365 Handles Your Personal Data
DATA SECURITY PRACTICES

How We Protect and Retain Your Data

Data security on our platform covers everything from how your account credentials are stored to how payment references from JazzCash, Easypaisa, or Raast deposits are logged against your account. We apply SSL encryption across all active sessions. Internally, access to account data is limited to the team members who need it to service your account — it is not shared across teams or used for any purpose outside what this policy states. Any change to how we use your data will be communicated before it takes effect.

SSL Encryption

Every session on our platform — from login through to JazzCash or Easypaisa deposit confirmation — is protected by SSL encryption. No data moves without it.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferences. Non-essential cookies can be managed from your browser at any time.

Data Retention

Account data is kept while you are active and for a period after account closure as applicable law requires. We do not hold your data longer than necessary.

Your Access Rights

You can request a copy of your data or ask for corrections. Send the request through our support channel with your account ID and we will action it.

CONTACT OUR TEAM

Reach Us for Privacy Questions

If you have a question about this policy, want to see the data we hold, or need to request a correction or deletion, our support team handles these directly. Raise it through the channel that suits you — email works for detailed written requests, while live chat is quicker for straightforward questions. For anything touching your account or payment records from JazzCash, Easypaisa, or Raast, we will ask you to verify your identity before we action any data change.

Email Us Send a written privacy request to our support address. Include your account reference so we can locate your data and action your request without delays.
Live Chat Open the chat window on our platform to raise a privacy question directly. Sessions are tied to your account, so the team can pull up your details and respond faster.
Account Settings Opt out of marketing contact and manage certain data preferences from within your account profile. For deeper changes, a support request is the right path.

Questions About Your Privacy Rights

These are the questions we hear most about how your data is handled on this platform. If you want to know what we hold, how long it stays, or how to request its removal, the answers below cover the common paths. We follow the same process for every request — verify your account, identify the data in question, and respond within a reasonable timeframe. For anything not listed here, raise it with our support team.

We collect your name, phone number, and email address at registration. If identity verification is required, we also hold the document details you submit at that step. No extra data is collected without a clear purpose.

No. We record transaction references and deposit amounts against your account, but your wallet PIN and full payment credentials stay within your payment app and are never stored here.

Yes. Contact our support team with your account details and we will put together the data we hold on you. We aim to process those requests within a reasonable period.

Send a deletion request through our support channel. Note that some data may be retained for a period after deletion where applicable law requires it, and we will let you know what that covers.

We share data only where necessary — with payment processors handling Raast, JazzCash, or Easypaisa transactions, and with regulatory bodies where required under applicable local law. We do not share beyond what that requires.

Cookies keep your session active and your login state intact. They also help us spot unusual access patterns. Non-essential cookies can be managed from your browser settings — essential session cookies remain active regardless.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.